Legal
Terms of Service
Muon Group LLC (“Muon Group LLC”) requires You, including any entity on whose behalf You enter these Terms of Service (each, “You” or “Your”) to agree and adhere to the following terms and conditions of Service (“Terms of Service”) in connection with Your purchase and use of Muon Group LLC’s services and user accounts (such services and user accounts referred to collectively as the “Service”). Certain sections of these Terms of Service apply specifically to certain features offered by Muon Group LLC. Those sections do not apply to You unless You sign up for the specific Service to which they relate. By accessing or otherwise using the Service, You represent and warrant that You have the requisite capacity and authority to enter into these Terms of Service and indicate Your agreement, acknowledgment and acceptance of the Terms of Service and You agree and covenant to comply with all applicable laws, rules and regulations governing Your use of the Service.
1. DESCRIPTION OF SERVICE
The Service may include online invoicing, payment, scheduling, and related software services to assist in the management of Your business. The Service allows You to electronically generate and transmit invoices via email to Your customers (“Invoice Service”). If You have subscribed to that portion of the Service that provides for the collection of payments (the “Payment Service”), Your customers will be allowed to make, and You will be able to receive, electronic payments via various system features enabled by Muon Group LLC (click-to-pay from system generated invoices, web page payment forms, manual entry, etc…) using one of the electronic payment methods enabled by a third party payment processor (for example, without limitation, via credit card or automated clearing house (“ACH”) payments). The payment received by You will be credited to the bank account number that You provide (if You have subscribed to the Payment Service). Muon Group LLC is a software services provider and not a payment processor. Any payment processing in connection with the Payment Service is provided by the applicable third party payment processor. From time to time, Muon Group LLC may develop and incorporate other features into the Service, either in connection with existing features or on a stand-alone basis. Your use of such additional features, if any, is governed by these Terms of Service.
As part of the Service, Muon Group LLC may make available to You additional features that allow You to integrate or use the Service with products and services provided by third-parties (“Add-On Features”). Add-On Features may be provided for a fee or at no charge. You agree that You will pay all applicable fees for the Add-On Features that You sign up for. Muon Group LLC is not responsible for and does not endorse any third party products or services that You use in connection with the Service or an Add-On Feature. You understand that Add-On Features may impact Your use of the third products or services with which they integrate, and Muon Group LLC is not responsible for, and shall have no liability in connection with such impact. All Add-On Features are provided “as-is” and are subject to those warranty disclaimers set forth in Section 12 of these Terms of Service and those limitations of liability set forth in Section 13 of these Terms of Service.
2. GENERAL REPRESENTATIONS AND WARRANTIES
You represent and warrant to Muon Group LLC, and You covenant, that: (a) the person who has applied for the Service on Your behalf is at least eighteen (18) years old; (b) the person who has applied for the Service on Your behalf will access Muon Group LLC’s website and/or mobile application (collectively the “Site”) from a computer (and/or mobile device) with a U.S. IP address (and/or U.S. network connection) and is a U.S. citizen; and (c) the person who has applied for the Service on Your behalf is Your owner and has the full power and authority to enter into these Terms of Service on Your behalf.
You understand and acknowledge that the Internet is an inherently insecure medium and the reliability of hosting services, Internet intermediaries, Your Internet service provider and other service providers cannot be assured. When You use the Service, You represent, warrant and covenant that You accept these risks and the responsibility for choosing to use a technology that does not provide perfect security or reliability.
3. INVOICE SERVICE AND PAYMENT SERVICE SPECIFIC TERMS
This Section 3 applies only if You have signed up for the Invoice Service or Payment Service or are in the process of signing up for the same. If You subsequently sign up for the Invoice Service or Payment Service, this Section 3 shall automatically apply to You and Your use of the Service.
3.1 Accuracy and Timeliness of Invoices
Invoices to be sent to Your customers created using the Service will be prepared using information that is provided by You. You are responsible for the customization of invoices created using the Service and the accuracy and completeness of all information on which invoices to Your customers are based, including, without limitation, the identity of, and contact information for, Your customers who are being invoiced, the transactions for which You are invoicing them, and the cost thereof, including applicable discounts. Muon Group LLC will not entertain or handle disputes about the information provided by You on which invoices are based. You will be responsible for promptly handling any and all disputes with Your customers. It is solely Your obligation to inform Muon Group LLC as to any errors contained in any invoices created using the Service. It is also solely Your obligation for determining the schedule on which invoices will be created and distributed. You must ensure that the schedule of invoicing that You select reflects the payment terms to which You have agreed with Your customers.
3.2 Enrollment and Online Orders
Enrollment to use the Invoice Service or Payment Service is not automatic. Muon Group LLC reserves the right to reject any enrollment for any reason including, but not limited to, Your inability to meet applicable underwriting criteria. In the event You are not approved to open an account with Muon Group LLC’s primary payment processor(s) (if You have subscribed to the Payment Service), or such payment processor(s) at anytime becomes unwilling to process payments with respect to Your account, Muon Group LLC may submit Your signed application(s) and supporting documents to an alternate processor(s) for secondary review. Additionally, Muon Group LLC reserves the right to change its primary processor(s) for credit card. ACH and/or other electronic payment processing at any time in its sole discretion. Upon approval by Muon Group LLC’s alternate processor(s), or the change by Muon Group LLC of its primary processor(s), You shall be provided an electronic copy of the terms and conditions applicable to the services provided by such processor(s), which shall be binding on You upon Your first electronic transaction processed by each such processor(s) (if You have subscribed to the Payment Service). Additional fees may apply.
3.3 Invoice Service and Payment Service Representations and Warranties
You represent and warrant to Muon Group LLC, and You covenant, that: (a) You will provide complete and accurate information on which invoices issued in connection with the Invoice Service and Payment Service will be based and You will timely resolve any disputes in connection therewith; (b) the schedule that You select for invoicing reflects the payment terms to which You have agreed with Your customers; and (c) each of Your customers with respect to whom You utilize the Invoice Service or Payment Service have consented to receiving electronically all invoices, materials, disclosures, terms and other content delivered to them through such Services, are willing and capable of receiving, reviewing, printing and saving all such invoices, materials, disclosures, terms and other content, have consented to Your disclosure in connection with the Invoice Service and Payment Service of the information required to create and distribute invoices to Your customers, have consented to making payments through the Payment Service (if You have subscribed to the Payment Service), and have agreed to the Customer Terms of Service (as described below) prior to making a payment using the Payment Service (if You have subscribed to the Payment Service).
3.4 Fees
Set-up fees (if applicable) and monthly subscription fees may be charged for the Invoice Service and Payment Service. Transactional and merchant account fees may be charged in connection with transactions made using the payment acceptance options You selected when You applied for the Invoice Service and/or Payment Service, as such were provided in the enrollment materials, or in the payment acceptance agreement to which You are a party (if You have subscribed to the Payment Service). Set-up fees, transaction fees and the monthly subscription fees are subject to change without notice. Transactional and merchant account fees are subject to the terms and conditions contained in the applicable payment acceptance agreement(s) to which You are a party (if You have subscribed to the Payment Service). Unless otherwise stated on Your Merchant/Service Application (if You have subscribed to the Payment Service), any price quotation stated on Your Merchant/Service Application that is not accepted by You will expire thirty (30) days from the date of issuance. Additionally, You are subject to all fees pursuant to the terms of the applicable third-party payment acceptance agreements (if You have subscribed to the Payment Service).
3.5 Other Agreements
If You subscribe to the Payment Service, You will be required to accept and abide by terms presented to You by the applicable third party payment processor. These may include, without limitation, card acceptance agreements, ACH acceptance agreements or other electronic payment method agreements (collectively, “Payment Processor Terms”). The Payment Processor Terms are a legal agreement between You and the applicable payment processor only, and Muon Group LLC is not subject to, or responsible for, the Payment Processor Terms.
4. RESPONSIBILITY FOR DISCLOSURE OF BUYER TERMS OF SERVICE
In the event that Your use of the Service requires Your customers to access or use the Site, You understand and agree that such customers must agree to Muon Group LLC’s Buyer Terms of Service and Privacy Policy prior to being granted such access. You are responsible for informing such customers of the Buyer Terms of Service and shall provide to such customers a copy of the same. The Buyer Terms of Service can be viewed online at: https://muongroup.us. You shall provide Your customers notice of and obtain their consent to the Buyer Terms of Service and You shall not, in any way, alter the Buyer Terms of Service.
5. LAWS AND REGULATIONS
Your access to and use of the Service and the Site are subject to all applicable international, federal, state, and local laws and regulations. You may not use the Service or the Site, or any information, data or content available at or through the Service or the Site (collectively, “Content”), in violation of, or to violate, any law, rule or regulation. Muon Group LLC does not make, and hereby disclaims, any representation that the Content is appropriate or available for use in any particular location, and access to Content from territories where the Content may be illegal is prohibited. Those who choose to access or use the Site and the Service do so at their own initiative and risk and are responsible for compliance with all applicable laws.
6. CHANGES TO THESE TERMS OF SERVICE
Muon Group LLC reserves the right to revise, modify and supplement the content of the Site and these Terms of Service (and all other documents related hereto or described herein) at any time in Muon Group LLC’s sole discretion. The latest Terms of Service or other applicable document will be posted to the Site and the date indicated as “Last Modified” at the beginning of these Terms of Service or with respect to any other modified document will be updated to reflect the date as of which the last of any such revisions, modifications and supplementation occurred. Your continued use of the Site and the Service from the date the modified version is posted to the Site shall be deemed to constitute Your affirmative acknowledgment of, and agreement to abide and be bound by, the modified terms, conditions and obligations therein. Therefore, You should regularly check the Site for updates and/or changes. If You object to any of these revisions, modifications or supplementations or become dissatisfied with the Service in any way, Your sole recourse is to immediately discontinue Your use of the Service and the Site.
Muon Group LLC reserves the right to revise, modify and supplement the Customer Terms of Service at any time in Muon Group LLC’s sole discretion. Muon Group LLC will notify You of any such change to the Customer Terms of Service, and You shall promptly notify Your customers who are subject to the Customer Terms of Service of the change.
7. ENROLLMENT; ONLINE ORDERS
Muon Group LLC reserves the right to reject any enrollment in the Service, or any portion thereof, for any reason. Your enrollment information must be accurate and complete, and You shall update enrollment information as necessary to keep it accurate and complete. You shall not misrepresent Your ownership, Your identity, the identities of Your authorized users of the Service or those whom You have authorized to act on Your Behalf, or any other enrollment information or information provided by You subsequent to the enrollment. Failure to provide accurate and complete information may result in the termination of Your ability to use the Service and result in errors.
Muon Group LLC is not responsible or liable for any processing delays or damages which may result from any delays in the Service or Your enrollment therein. Enrollment is activated upon the earlier to occur of (a) Your receipt of the enrollment confirmation email including Your log-in information or (b) the time at which You first log into the password protected portion of the Site. The username and password provided in the enrollment confirmation email will be that which is assigned to the Primary Administrator for Your account (the “Primary Administrator”).
You, the Primary Administrator and all other authorized users shall have a unique username and password. You, the Primary Administrator and any other authorized user of Your account, shall not use a username or password that Muon Group LLC, in its sole discretion, deems offensive or inappropriate. You are solely responsible for maintaining the confidentiality and security of usernames and passwords for Your account, and assume all liability for sharing or disclosing such usernames and passwords. You agree to immediately contact Muon Group LLC at Cs@muonintl.com or <phone no.> if You become aware that the security of the usernames and/or passwords for Your account may have been compromised or if there has been unauthorized access to Your account or Your data. You are solely responsible for all activity occurring under the usernames and passwords for Your account. Access to and use of password-protected and secure areas of the Site and the Service is restricted to authorized users only.
8. LICENSE AND USE OF THE SITE
You are hereby granted a limited license during the portion of the Term (as described below) to utilize, including incidental copies arising from the operation of Your browser, the Service and Content solely as expressly permitted by Muon Group LLC. You may only use the Service, the Site and the Content as directed in the tutorials on the Site. You may not resell or sublicense the Service, the Content, or any other services provided by Muon Group LLC to any other person or entity. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works from, decompiling, reverse engineering, disassembling, transferring, or using the Service or the Content, or any other materials available on or through the Site for any purposes, except You may make print copies of the Content for Your own benefit and internal business use, but not for distribution to others. You agree that Your use of the Site is voluntary, non-assignable and non-transferable.
You may not (a) use the Site, the Content or the Service in any manner that could damage, disable, overburden, or impair the Site, the Content or the Service, nor may You use the Site, the Content or the Service in any manner that could interfere with any other person’s or entity’s use and enjoyment thereof, or (b) use any “robot,” “spider” or other automatic device, or a program, algorithm, or methodology having similar processes or functionality, or any manual process to monitor or copy any of the Content or the Service, or any other materials found on the Site.
You hereby covenant and agree that You will not charge Your customers for access to Your invoices using the Service.
9. PRICING & PAYMENTS
All fees due in connection with the Service are non-refundable, whether such fees are set-up fees, transaction fees, monthly subscription fees, or other fees. Set-up fees, if any, are due upon activation of Your Muon Group LLC account. Set-up fees, monthly subscription fee, transaction fees and custom programming fees, and all other fees owed by You to Muon Group LLC, will be automatically debited from the bank account or other electronic payment method for which You have provided applicable account information and You hereby authorize Muon Group LLC to perform all such debits. Muon Group LLC’s prices and fees may include sales, use, service, value-added or like taxes. You shall pay applicable taxes, unless You have provided to Muon Group LLC an appropriate exemption certificate for the delivery destination acceptable to the applicable taxing authorities. All payments must be made in United States dollars.
All sums not paid when due (as a result of non-sufficient funds (“NSF”) or for any other reason) shall be subject to the NSF fee stated in Your Merchant/Service Application. Additionally, Muon Group LLC reserves the right to accrue interest daily at the monthly rate of the lesser of 1.50% and the highest rate permissible by law on the unpaid balance until paid in full. In the event You fail to pay any sum when it is due (as a result of NSF or for any other reason), Muon Group LLC reserves the right to disable the username(s) and password(s) for Your account, to cancel Your account and to pursue other collection or legal remedies.
In the event You wish to contest or dispute payment to, or collection by, Muon Group LLC of any sums in connection with the Service, You must provide notice of such contest or dispute to Muon Group LLC within sixty (60) days of the date on which any such sum becomes due.
Both You and Muon Group LLC agree to be bound by NACHA Operating Rules as they pertain to any ACH transactions processed under these Terms of Service. You acknowledge that the origination of ACH transactions to any designated account must comply with the provisions of U.S. law.
10. TERM AND CANCELLATION
These Terms of Service remain in effect until canceled by either party, as provided herein (the “Term”). Muon Group LLC may cancel these Terms of Service or any aspect of the Service at any time upon ten (10) days advance notice for any reason. Muon Group LLC may cancel these Terms of Service with You or any aspect of the Service provided to You immediately if You breach any obligations required of You in these Terms of Service, or any of the documents described herein.
You may cancel or terminate Your account and use of the Service at any time, in which case, You must cease using the Service. Cancellation or termination of Your enrollment or account must be made in writing and/or sent via email to Muon Group LLC at Cs@muonintl.com or via fax at <fax no.>. Notwithstanding the foregoing, cancellation of the Invoice Service and/or Payment Service may require Your completion of certain forms designated by the applicable payment processor(s).
11. PROPERTY RIGHTS
You acknowledge that Muon Group LLC, or third parties other than You, as applicable, own all rights, title and interest in and to the Service and the Site, and portions thereof, including, but not limited to, all Intellectual Property Rights, and that the trademarks, logos and service marks (“Marks”) displayed on the Site or through the Service are the property of Muon Group LLC or such third parties. “Intellectual Property Rights” means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. You acknowledge and agree that no title to any Intellectual Property Rights of Muon Group LLC or such third parties is transferred to You, and that You do not obtain any rights, express or implied, in the Site or the Content other than the rights expressly granted in these Terms of Service. The Content is protected by copyright and other Intellectual Property Rights. You are prohibited from using any Marks for any purpose including, without limitation, use as metatags on other pages or sites on the World Wide Web without the written permission of Muon Group LLC or such third party that may own the Marks. You agree not to remove, obscure or alter the copyright notice, trademarks or other proprietary rights notices belonging to Muon Group LLC or such third parties affixed to or contained within or accessed in conjunction with or through the Site. Your use of the Service, the Content or the Site is not an endorsement of You or Your business by Muon Group LLC, and You shall not utilize the trademarks, logos or service marks of Muon Group LLC or such third parties to suggest any endorsement or affiliation to them. You remain owner of all rights, title and interest in and to the Intellectual Property Rights in Your trademarks, logos and service marks. If You upload any trademark, logo or service mark, or other material, You thereby grant Muon Group LLC a limited license to use such in conjunction with Your use of the Service, such as on Your invoices or web page displays generated by the Service, and to identify You as a user of the Service.
You agree that Muon Group LLC’s service providers and suppliers are third-party beneficiaries of the above provisions, with all rights to enforce such provisions as if they were each a party to these Terms of Service.
12. NO WARRANTIES
YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. THE SERVICE AND ALL CONTENT MADE AVAILABLE ON OR THROUGH THE SITE OR VIA THE SERVICE ARE PROVIDED TO YOU BY MUON GROUP LLC “AS IS” ON AN “AS AVAILABLE BASIS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY. PAYSIMPLE MAKES NO WARRANTY THAT (A)THE SERVICE WILL MEET YOUR REQUIREMENTS, OR (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
PAYSIMPLE DOES NOT ENDORSE AND IS NOT RESPONSIBLE FOR (A) THE ACCURACY, TIMELINESS OR RELIABILITY OF ANY INVOICE, APPPOINTMENT, STATEMENT, OR OTHER ITEM GENERATED THROUGH THE SERVICE (B) THE ACCURACY, TIMELINESS OR RELIABILITY OF ANY INVOICE, OPINION, ADVICE, APPOINTMENT, OR STATEMENT MADE THROUGH THE SERVICE OR THE SITE BY ANY PARTY OTHER THAN MUON GROUP LLC, (C) ANY CONTENT PROVIDED ON ANY THIRD PARTY SITE(S) LINKED TO THE SITE, OR (D) THE CAPABILITIES OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM ANY THIRD PARTY SITE(S) LINKED TO THE SITE.
OTHER THAN AS REQUIRED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCE WILL MUON GROUP LLC, OR ANY OF ITS AFFILIATES, AGENTS, OFFICERS, DIRECTORS OR EMPLOYEES, BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICE OR THE SITE, OR YOUR RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. IT IS YOUR SOLE RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE OR OBTAINED FROM A THIRD PARTY SITE LINKED TO THE SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE OR OTHER CONTENT.
MUON GROUP LLC DOES NOT REPRESENT OR WARRANT THAT THE SITE IS COMPATIBLE WITH YOUR EQUIPMENT OR THAT THE SITE IS FREE OF VIRUSES, WORMS, BOTS OR ANY OTHER HARMFUL, INVASIVE OR CORRUPTED FILES. TO THE MAXIMUM EXTENT ALLOWABLE BY LAW, THE UNIFORM COMMERCIAL CODE AND THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT SHALL NOT APPLY TO THESE TERMS OF SERVICE.
13. LIMITATION OF LIABILITY
THE INFORMATION, SOFTWARE, PRODUCTS, SERVICE, SITE, CONTENT AND DESCRIPTIONS OF THE SERVICE PUBLISHED ON THE SITE OR A LINKED SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS, AND MUON GROUP LLC SPECIFICALLY DISCLAIMS ANY LIABILITY FOR SUCH INACCURACIES OR ERRORS. MUON GROUP LLC DOES NOT REPRESENT OR WARRANT THAT THE CONTENT ON THE SITE IS COMPLETE OR UP-TO-DATE. MUON GROUP LLC IS UNDER NO OBLIGATION TO UPDATE THE SITE, THE SERVICE OR THE CONTENT. MUON GROUP LLC IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY THIRD PARTY, INCLUDING ANY PAYMENT PROCESSOR. MUON GROUP LLC MAY CHANGE THE SITE, THE SERVICE OR THE CONTENT, OR MAY MAKE IMPROVEMENTS OR CHANGES THERETO, AT ANY TIME WITHOUT NOTICE.
YOU AGREE THAT NEITHER MUON GROUP LLC, NOR ANY OF ITS AFFILIATES, AGENTS, OFFICERS, DIRECTORS OR EMPLOYEES, WILL BE LIABLE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, COST OF PROCURING SUBSTITUTE SERVICE OR LOST OPPORTUNITY) ARISING OUT OF, OR IN CONNECTION WITH, THE USE OF THE SITE, THE SERVICE, THE CONTENT OR A LINKED SITE, OR WITH THE DELAY OR INABILITY TO USE THE SITE OR A LINKED SITE, EVEN IF PAYSIMPLE OR ANY SUCH AFFILIATE, AGENT, OFFICER, DIRECTOR OR EMPLOYEE IS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION ON LIABILITY INCLUDES, WITHOUT LIMITATION, THE TRANSMISSION OF ANY VIRUSES THAT MAY INFECT YOUR EQUIPMENT, FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION LINES, TELEPHONE OR OTHER INTERCONNECT PROBLEMS (E.G. YOU CANNOT ACCESS YOUR INTERNET SERVICE PROVIDER), UNAUTHORIZED ACCESS, THEFT, DATA LOSS, OPERATOR ERRORS, STRIKES OR OTHER LABOR PROBLEMS, OR ANY FORCE MAJEURE. PAYSIMPLE CANNOT AND DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE SITE, THE SERVICE OR THE CONTENT.
THE MAXIMUM AGGREGATE LIABILITY OF MUON GROUP LLC, AND ITS AFFILIATES, AGENTS, OFFICERS, DIRECTORS AND EMPLOYEES, WILL BE THE GREATER OF (A) TWENTY DOLLARS ($20) AND (B) THE AMOUNT OF THE MONTHLY SUBSCRIPTION FEES PAID PURSUANT TO SECTION 9 HEREOF IN THE TWO (2) MONTHS PRIOR TO THE EVENT(S) GIVING RISE TO THE CLAIM.
14. INDEMNIFICATION
You shall defend, indemnify and hold Muon Group LLC, and its agencies, service providers, parent, subsidiaries, affiliates, officers, employees, directors, representatives and agents, harmless from any claim, cause of action or demand, loss, liability or damage (including reasonable attorneys’ fees, accounting fees and costs) made or brought by You or by any third party due to, or arising out of, any of the following: (a) Your use of the Site (or the use of the Site by Your customers), the Content or the Service or any other program offered on or through the Site; (b) the violation by You, or Your customers or anyone using Your computer or Your username and password, of these Terms of Service; (c) any user submission posted by You; or (d) the infringement or violation by You, or Your customers or anyone using the Service or the Site with Your computer or Your username and password, of any Intellectual Property Rights or other right of any person or entity; and (e) Your failure to comply with all data privacy and security laws, rules, regulations and guidance applicable to You or the information provided to You by Muon Group LLC, including without limitation PCI DSS (as defined herein), and any law, rule, regulation, standard or guidance, or other condition or provision identified in Section 20, below. Muon Group LLC reserves the right to exclusively defend and control the defense, settlement and resolution of any and all claims arising from the above causes and any such indemnification matters arising therefrom and You agree that You will fully cooperate with Muon Group LLC in any such defenses and reimburse Muon Group LLC for reasonable fees (including attorney’s fees) and expenses in connection therewith.
15. VIOLATIONS OF SERVICE TERMS – TERMINATION
Muon Group LLC reserves the right to seek all remedies available at law and in equity for violations of these Terms of Service, including, without limitation, the right to block access from a particular Internet address to the Site or the Service. In addition, Muon Group LLC may, in its sole discretion, immediately terminate Your use of the Site if it believes You are violating or have violated these Terms of Service or the terms and conditions of other documents described herein. Muon Group LLC reserves the right to terminate the Service and these Terms of Service immediately for any or no reason without notice and without Muon Group LLC incurring any liability. Any such termination will be without prejudice to any other rights that Muon Group LLC may have against You arising from a violation of these Terms of Service or of the documents described herein.
16. GOVERNING LAW
The laws applicable to the use of the Site and the interpretation of these Terms of Service shall be the laws of the State of Colorado, United States, and applicable federal law, without regard to any conflict of law provisions. You consent to the exclusive venue and jurisdiction of the federal courts of Colorado. In the event any proceeding or lawsuit is brought in connection with this Agreement, the prevailing party in such proceeding will be entitled to receive its reasonable costs, expert witness and attorneys’ fees.
17. PRIVACY; ACCEPTABLE USE
By using the Service, You must acknowledge and agree to the terms of:
- (a) the Muon Group LLC Privacy Policy, which can be found online at: https://muongroup.us
- (b) the Muon Group LLC Acceptable Use Policy which can be found online at: https://muongroup.us
- (c) such other documents as required by Muon Group LLC from time to time.
Any information collected from or about You through Your use of the Site or the Service is subject to the Muon Group LLC Privacy Policy. Further, depending on Your processing, handling and/or use of personal data provided to You by Muon Group LLC (e.g. for marketing or commercial purposes), You acknowledge that You may be subject to additional obligations, including without limitation, Cal. Civ. Code § 1789.91 and the rules, regulations, and guidance issued by the FTC under Section 5 of the Federal Trade Commission Act, and You agree to comply with all laws, regulations and guidance applicable to Your handling of the personal data provided to You by Muon Group LLC.
You consent to receive autodialed calls from or on behalf of Muon Group LLC at any number provided to Muon Group LLC, whether such number is directed at a residence, a business, a wireless telephone, or otherwise. You understand that this consent is not a condition of purchasing the products and services offered by Muon Group LLC. If You prefer to use the Service without providing this consent, please contact us using the information provided in Section 25.
You hereby agree that we may share some or all of your Personal Information and Muon Group LLC account status information with a parent company, subsidiaries, joint ventures, or other companies under common control with us (collectively, “Affiliates”) and/or other third party referral partners working on behalf of Muon Group LLC, so that these Affiliates and referral partners may offer and provide ancillary services that integrate with or complement Muon Group LLC services. If you would like to opt-out of such sharing, please contact us using the information provided in Section 25.
18. DATA SECURITY, DATA USE, AND DATA DELETION
Muon Group LLC adheres to Payment Card Industry Data Security Standards (“PCI DSS”) and will maintain its PCI DSS certification as a service provider. Muon Group LLC protects and secures cardholder data in our possession according to our responsibility under PCI DSS. To the extent that You have signed up for the Invoice Service, the Payment Service, or otherwise store, process, or transmit Cardholder Data (as defined in PCI DSS), You agree, during the Term, to comply with PCI DSS, undergo a yearly self-assessment and submit a yearly “Attestation of Compliance” or complete other certification processes and procedures as required by PCI DSS. You understand that The Service default security settings are configured in a PCI DSS Compliant manner, and that You are wholly responsible for ensuring that any changes You make to these security settings will not result in Your being out of PCI DSS compliance.
Further, to the extent applicable to You or the information disclosed to You by Muon Group LLC, You agree that You will comply with all other applicable state, federal, and international laws, regulations, standards and guidance, relating to information security, including without limitation, Mass. 201 CMR § 17.00 et. seq.
You acknowledge and agree that any information You enter into the Service, including but not limited to customer contact information and financial account information, may be utilized by Muon Group LLC for the sole purpose of providing the Service to You. You represent and warrant that You have all rights to provide any such data to Muon Group LLC and to grant Muon Group LLC the foregoing rights. You have the right, during the Term, to use any system export feature to retrieve data from the Service, but You understand that this export function does not include the ability to export full credit card account numbers or bank account numbers. Should You request export of this financial account information, You acknowledge and agree that Muon Group LLC may provide this service at an additional fee but is under no obligation to do so.
You acknowledge that using the system delete function to remove any data related to your customer (such deleting a Customer Record or deleting a credit card or bank account from a Customer Record), or to remove any personal data about your company or its authorized Users (such as deleting a Staff profile), only restricts viewing that data from any system interface and prevents utilizing that data for any system function. It does not permanently delete the data from Muon Group LLC systems. To have any personal data permanently deleted from Muon Group LLC systems, you must make an official request in writing, to the address provided below or by emailing Cs@muonintl.com, that includes the specific information that you would like permanently deleted from Muon Group LLC systems. Note that Muon Group LLC will require you to verify your identity prior to executing any request to permanently delete data.
19. INTERNATIONAL TRANSACTIONS AND CUSTOMER DATA
19.1 General
Muon Group LLC, in its sole discretion, may accept and process on Your behalf payments and personal data which originate from certain customers and/or accounts located outside the United States. As a condition of our processing of such transactions/data on Your behalf and sharing with You any data collected in the course of those transactions, You acknowledge and agree to comply with all international law, rules, regulations, standards and guidance that are applicable to You and Your processing activities, including without limitation those relating to copyright law, information privacy and security, and any data storage/transfer requirements, and You warrant that any information You provide is compliant with all such applicable requirements. For the avoidance of doubt, you are solely responsible for:
- the provision of any notice and obtaining any individual’s consent if necessary for Muon Group LLC to collect, disclose, transfer, or otherwise process Personal Information in connection with the Service, including without limitation the notice described in Section 20.2 and any consent necessary to allow Muon Group LLC’s processing of relevant information in the United States and retention of full payment account and associated customer account information for an indefinite period.
- the documentation of any consents or other records that may be required to demonstrate Your legal obligations with respect to personal data and transactions processed using the Service.
- ensuring that You do not process Personal Information from individuals whose information cannot be processed using the Services.
- forwarding to Muon Group LLC in writing any request you receive from an individual to delete their personal information from Muon Group LLC systems, and confirming with Muon Group LLC that the deletion has been performed. Note that using the system delete function to remove any data from the Muon Group LLC system only restricts viewing that data from any system interface and prevents utilizing that data for any system function. It does not permanently delete the data from Muon Group LLC systems.
- ensuring the suitability of and implementing any Muon Group LLC-system features, functions, plugins, or tools (if any) made available for the purpose of obtaining customer consent, provided however, Muon Group LLC shall not be required to provide, maintain, or modify any such features, functions, plugins or tools in order for You to process Personal Information hereunder.
Muon Group LLC reserves the right, at any time and without prior notice to You, to cease processing transactions from and/or data relating to customers located in any country other than the United States. You acknowledge and agree that all information provided to Muon Group LLC is subject to our Privacy Policy but that courts, law enforcement, national security, or other officials may use, intercept, or otherwise have or obtain access to or process information in a manner not provided in our privacy policy.
EXCEPT TO THE EXTENT OF PAYSIMPLE’S REPRESENTATIONS, WARRANTIES OR COVENANTS EXPRESSLY SET FORTH IN THESE TERMS OF SERVICE OR A WRITTEN AGREEMENT BETWEEN YOU AND PAYSIMPLE, YOUR USE OF THE SERVICE IN NON-US JURISDICTIONS IS AT YOUR OWN RISK AND PAYSIMPLE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO (I) MUON GROUP LLC’S COMPLIANCE WITH APPLICABLE NON-US LAW; (II) THE LEGALITY OF THE USE OF THE SERVICE IN ANY NON-US JURISDICTION OR WITH REPECT TO THE INFORMATION OF ANY NON-US CITIZENS AND RESIDENTS; AND (III) THE LEGALITY OF ANY TRANSFER OF INFORMATION FROM ANY NON-US JURISDICTION TO PAYSIMPLE. PAYSIMPLE WILL NOT, DIRECTLY OR INDIRECTLY, BE LIABLE FOR ANY FINES, JUDGEMENTS, CLAIMS, PENALATIES, OR OTHER LIABILITIES (COLLECTIVELY, “LOSSES”) AS A RESULT OF PAYSIMPLE’S NON-COMPLIANCE WITH APPLICABLE LAW, AND YOU WILL INDEMNIFY PAYSIMPLE FOR SUCH LOSSES AS SET FORTH IN SECTION 14.
19.2 API Users
If You use the Muon Group LLC iFrame, API, or otherwise access the Service from Your own website or service, prior to processing any payments from any international users, You must provide notice of and obtain express opt-in consent to the following: “I acknowledge and agree that payment processing and associated data storage is provided by Muon Group LLC, a United States-based company, and I have read and agree to the Muon Group LLC Privacy Policy.”
19.3 Marketing
Compliance with any laws relating to the use of personal data for marketing or other commercial purposes is Your responsibility. Muon Group LLC does not collect information on behalf of customers for marketing and commercial purposes and makes no representation or warranty regarding any user’s consent to receive any marketing or commercial messages. Your use of any information provided by Muon Group LLC for marketing purposes is at Your own risk and Muon Group LLC shall not be liable for failure to obtain any consents required under applicable law.
19.4 EU Privacy Laws
To the extent any EU resident’s personal data or personal data otherwise subject to EU law is knowingly processed hereunder (as defined by EU Privacy Laws, “EU Personal Data”) , the Parties acknowledge that such processing may be subject to additional EU and US laws, including without limitation Directive 95/46/EC; Directive 2002/58/EC; the directives, agreements, and regulations comprising the US-EU Privacy Shield Framework; any other laws, regulations, or guidance applicable to each Party’s processing of EU Personal Data; and as of the date of application, any successor law, directive, regulation (including without limitation Regulation 2016/679), or applicable implementation in an EU Member State of any the foregoing (“EU Privacy Laws”). For purposes of this Section 20.4, Muon Group LLC shall be the data “processor,” and You shall be the data “controller.” With respect to any EU Personal Data processed under these Terms of Service, each party represents and warrants that it complies, and shall maintain compliance, with all EU Privacy Laws applicable to the Party in the context of its role as a data processor or controller. To the extent EU Personal Data is processed or transferred outside the European Economic Area, each Party shall ensure that the party receiving or processing such data provides “adequate” protection of EU Personal Data it processes under these Terms of Service, for example, through certification under the EU-U.S. Privacy Shield program or other appropriate “adequacy” mechanism. Notwithstanding anything to the contrary in this paragraph, You are responsible for providing any notices required under applicable EU Privacy Laws, including without limitation notifying EU data subjects that their personal data may be stored indefinitely by Muon Group LLC, and that personal data may be processed in the United States. You shall not transmit or permit to be transmitted to Muon Group LLC any EU Personal Data which has not been collected in compliance with EU Privacy Laws, and You shall not provide any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and data concerning health or sex life, nor personal data relating to children under the age of 13 or the applicable age of minority in the data subject’s jurisdiction. Each party may process EU Personal Data only as necessary to perform its obligations under these Terms of Service and in accordance with the applicable legitimate basis for processing and applicable EU Privacy Laws. Each party must protect EU Personal Data from unauthorized use, access, disclosure, modification, or deletion, using reasonable and appropriate security measures. In the event a Party intends to transfer EU Personal Data to any third party, prior to the transfer of such EU Personal Data, each party shall ensure that the recipient(s) are obligated in writing to protect and process all EU Personal Data in accordance with these Terms of Service and all applicable EU Privacy Laws. Each party shall cooperate with the other, to the extent necessary in the context of the Party’s processing activities, to give effect to data subjects’ rights under EU Privacy Laws, including without limitation, applicable data subject rights of access, rectification, deletion, portability, etc. Similarly, each party shall cooperate with the other, to the extent reasonably necessary, in connection with any investigations, actions, claims, inquiries, or other proceedings by relevant EU data protection authorities. In the event a Party (or a third party to whom a Party discloses EU Personal Data) is unable to comply with the protections set forth in this Section 20.4 or the EU Privacy Laws, the Party shall promptly notify the other Party and either (i) promptly take all steps necessary to comply with this Section 20.4 and all applicable EU Privacy Laws, or (ii) cease processing all EU Personal Data.
You acknowledge and agree that the Service may require the use of cookies and similar technologies. You are solely responsible for ensuring that You provide adequate notice and obtain consent to the use of all cookies and similar tracking technologies used by Muon Group LLC on any website or service You control that may access or otherwise implement the Muon Group LLC Service, to the extent required by Applicable EU Law. Upon Your written request, Muon Group LLC shall provide a list of all cookies and similar technologies used as part of the Service.
19.5 Canada Privacy Laws
If we process on Your behalf any personal data (as defined by applicable law) of individuals located in Canada, You agree to comply with the Canada Anti-Spam Law (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA) (including any provincial analogues), and all implementing regulations.
20. EXPORT COMPLIANCE & GOVERNMENT USE
You must comply with U.S., foreign, and international laws and regulations, including without limitation the U.S. Export Administration and Treasury Department’s Office of Foreign Assets Control (“OFAC”) regulations, and other anti-boycott and import regulations. You agree: (i) that the export, re-export, transfer, re-transfer, sale, supply, access to, or use of the Service to or in a country other than the country in which the Service was first provided to You, or to, by, or for a different end user or end use, may require a U.S. or other government license or other authorization; and (ii) not to, directly or indirectly, export, re-export, transfer, re-transfer, sell, supply, or allow access to or use of Service to, in, by, or for sanctioned, embargoed, or prohibited countries, persons, or end uses under U.S. or other applicable law, including without limitation, to any person or entity located, organized, or residing in Cuba, Iran, North Korea, Sudan, or Syria, or to any person or any entity otherwise controlled or owned, directly or indirectly, by any person currently included on the List of Specially Designated Nationals and Blocked Persons or the Foreign Sanctions Evaders List maintained by OFAC (collectively, “Prohibited Use”). You are responsible for screening for Prohibited Use and obtaining any required licenses or other authorizations and shall indemnify Muon Group LLC for any violation by You of any applicable export controls and/or economic sanctions laws and regulations. Muon Group LLC may terminate the Agreement and License immediately if Muon Group LLC determines, in its sole discretion, that You have breached, intend to breach, or appear to be imminently breaching any of the provisions in this clause.
You agree that the Service and any derivatives thereof are “Commercial Items” as defined in 48 C.F.R. § 2.101, and if You are the Government, then such use, duplication, reproduction, release, modification, disclosure or transfer of this commercial product and data, is restricted in accordance with 48 C.F.R. § 12.211, 48 C.F.R. § 12.212, 48 C.F.R. § 227.7102-2, and 48 C.F.R. § 227.7202, as applicable. Consistent with 48 C.F.R. § 12.211, 48 C.F.R. § 12.212, 48 C.F.R. § 227.7102-1 through 48 C.F.R. § 227.7102-3, and 48 C.F.R. §§ 227.7202-1 through 227.7202-4, as applicable, the Service is licensed to Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other users pursuant to these Terms of Service and any related agreement(s), as applicable. Accordingly, You will have no rights in or to the Service except as expressly agreed to in writing by You and Muon Group LLC.
21. FORCE MAJEURE
Muon Group LLC shall not be responsible for delays, nonperformance, damages, lost profits or other losses caused directly or indirectly by any Act of God, including, without limitation, fires, earthquakes, tornadoes or hurricanes, as well as wars, labor disputes, communication failures, legal constraints, power outages, data transmission loss, data loss, failure or interception, incorrect data transmission or any other event outside the direct control of Muon Group LLC.
22. ENTIRE AGREEMENT/SEVERABILITY/WAIVER
These Terms of Service, the documents and policies referenced herein, and any other terms and conditions on the Site, constitute the entire agreement between You and Muon Group LLC with respect to the Site and govern Your use of the Site. If any provision(s) of these Terms of Service is found by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of You and Muon Group LLC, and the other provisions of these Terms of Service shall remain in full force and effect. Muon Group LLC’s failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Muon Group LLC in writing. These terms may not be altered, supplemented, or amended by You without the prior written consent of Muon Group LLC.
23. NOTICES
You must send any notices or other communications required or permitted under these Terms of Service to Muon Group LLC in writing via email at Cs@muonintl.com or via facsimile at <fax no.>. Muon Group LLC may send any notices to You to the most recent e-mail address You have provided to Muon Group LLC or, if You have not provided an e-mail address, to any e-mail or postal address that Muon Group LLC believes is Your address.
24. GENERAL
You acknowledge this is an online service. A printed version of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
You are solely responsible for ensuring that each of Your customers who receives invoices using the Service has consented to, is willing and capable of receiving, reviewing, printing and saving all materials, disclosures, terms or other content You deliver to them through the Service and has consented to Your use and disclosure of the information required to create and distribute invoices to such customer.
Notwithstanding any cancellation or termination of this Service, or of Your account or Your enrollment, Sections 1-5 and 10-23 of these Terms of Service shall survive any such cancellation or termination.
Muon Group LLC reserves the right to modify or discontinue the Site with or without notice to You. Muon Group LLC shall not be liable to You or to any third party in the event that it exercises the right to modify or discontinue the Site.
Your acceptance of these Terms of Service and use of the Site do not create a joint venture, partnership, employment or agency relationship between You and Muon Group LLC. You shall not represent in any way that You are in partnership with, are a joint venture of, or have any employment of agency relationship with Muon Group LLC. You may not assign, delegate or transfer Your rights or obligations under these Terms of Service and any such prohibited assignment, delegation or transfer shall be null and void.
You agree that regardless of any statute or law to the contrary, any claim or cause of action You bring arising out of or related to Your use of the Site, the provision of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.
The section titles in this Terms of Service are solely used for the convenience of the parties and have no legal or contractual significance.
25. CONTACTING US
Muon Group LLC
City of Wilmington
919 North Market Street, Suite 950, 19801
P: <Phone No.>
E: Cs@muonintl.com
Privacy Policy
This Privacy Policy (“Policy”) of Muon Group LLC (“Muon Group LLC,” “our,” “we” or “us”), which will always be at https://muongroup.us is intended to help you understand our privacy practices and how we collect, use, disclose and process your personal information. We also describe your rights and choices with respect to how we process your personal information. This Policy applies to www.muongroup.us and www.muongroup.us (including all sub-domains, the “Sites”), which are owned and operated by Muon Group LLC as well as the use of any mobile device application created by Muon Group LLC (each, a “Mobile App”) and our web-based payment application and API (collectively, the “Web App”). Services provided via the Mobile App and Web App may be collectively referred to as our “Services.” The online stores, payment pages, and customer portals hosted on mypaysimple.com on behalf of Muon Group LLC Merchants, and the payments iFrame integrated into third party payment pages may be collectively referred to as our “Direct Payment Services.”
ACCEPTANCE:
Any entity accessing or using the Sites, Services or Direct Payment Services (“you”) represents and warrants that you accept the data practices and terms described in this Policy and as applicable, the Terms of Service and Buyer Terms. If you do not agree with this Policy, please discontinue your use of the Sites and Services immediately.
CHANGES TO THIS POLICY:
We may revise this Policy from time to time and without prior notice to you. Except as otherwise noted in this Policy, such changes may apply to any personal information we already hold about you or personal information collected after the Policy is modified. Changes will be posted on this page and are effective as of the “Last Modified” date at the top of this Policy. Please visit this page regularly so that you are aware of our latest updates. Continuing to access or use the Sites or Services after any changes become effective indicates your acceptance of the revised Policy.
In addition, we may provide you with “just-in-time” disclosures or additional information about the data processing practices of specific parts of our Sites or Services. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information.
OUR RELATIONSHIP TO YOU:
To understand Muon Group LLC’s data protection obligations and your rights to your Personal Data under this Policy, it is important that you identify which relationship(s) you have with Muon Group LLC.
“Merchants” refers to the registered users of the Muon Group LLC Services or Direct Payment Services, including Merchants with both paid and free or trial accounts. Muon Group LLC has a “data controller” or direct relationship with Merchants using and accessing the Sites, Services, and Direct Payment Services with regard to their own Personal Data. (Authorized users of a Merchant’s Muon Group LLC paid, free, and/or demo account are collectively and individually referred to as “Merchants.”)
“End Customers” refers to individuals doing business with a Merchant utilizing Muon Group LLC Services and/or Direct Payment Services whether your data was entered by the Merchant or whether you enter it on a form hosted by Muon Group LLC on behalf of a Merchant. Muon Group LLC has a “data processor” relationship with any End Customer and will collect your Personal Information solely on behalf of a Merchant. Your agreement with the relevant Merchant should explain how the Merchant shares your Personal Information with Muon Group LLC and other third parties, and if you have questions about this sharing, then you should direct those questions to the Merchant.
“Visitors” refers to any individual accessing the Sites as well as to any individual submitting Personal Data via the Sites for any reason including, but not limited to submitting a “contact us” or other online inquiry form, subscribing to a newsletter or blog, registering for a demo or webinar, or completing an online survey. Muon Group LLC has a “data controller” or direct relationship with all Visitors accessing or submitting Personal Data via the Sites for any reason.
THIRD PARTIES:
This Policy does not apply to information processed by third parties, for example, third parties who incorporate our Services or Direct Payment Services into their own websites, when you integrate third-party services with our Services, when you visit a third party website or interact with third party services including those you may access by following a link from the Sites or those with whom we may share information as set forth in this Policy. You acknowledge that your use and access to any third-party services in conjunction with Muon Group LLC Services is solely at your own risk. Please review any third parties’ privacy policies before disclosing information to them.
PERSONAL INFORMATION:
“Personal Data” means any information about an identified or identifiable individual and any device information that may be linked with an identifiable individual. We collect and process the following types of information. Note: Specific Personal Data elements listed are provided for example only and may change. We may create anonymous records from Personal Data for certain business purposes of Muon Group LLC and our Affiliates as defined below. Any information that is anonymized or aggregated is no longer Personal Data and we may indefinitely use it, share it and retain it for any reason, including using anonymized data as authorized by HIPAA.
“Contact Data”: Personal Data about you used to contact you. For example: your name, company name, title, email address, physical address, phone number.
“Profile Data”: Personal Data related to a free or paid Merchant user account on our Services. For example: business name, phone number, e-mail address, website, physical address and basic business and industry information, employer, colleague names, username, password, credit card and bank account information.
“Paid Account Data”: Personal Data of a Merchant related to you and your business used for account configuration and providing the Services. For example: your social security number (we may use the last 4 digits provided to obtain and store the full social security number), driver’s license state and number, Employer Identification Number (Tax ID), payment processing merchant account information, employee names and contact information.
“Diligence Data”: Personal Data of a Merchant required to verify identity and eligibility for a Muon Group LLC account and/or payment processing merchant account. We may obtain information about you from public databases, credit bureaus, and ID verification partners, for example information about your current and past name, address, job role, public employment profile, credit history, status on any sanctions lists maintained by public authorities, and other relevant data.
“End Customer Data”: Personal Data of a Merchant’s End Customers utilized by Muon Group LLC on behalf of the merchant to provide services to a Merchant’s End Customers. For example: customer name, customer phone number, customer postal address, customer email address, services a customer utilized, appointment details, credit card and bank account numbers, user IDs and passwords. End Customer Data may be entered by Merchants utilizing our Services or by End Customers using our Direct Payment Services to do business with Merchants on websites we host on behalf of those Merchants.
NOTE: By entering End Customer Data into our systems via the Services, you understand that Muon Group LLC is acting as a data processor providing services to you. You represent and warrant that you have the requisite authority to provide such Personal Data to us, and that the disclosure does not violate any applicable law or regulation, including but not limited to the Payment Card Industry Data Security Standard (PCI DSS), the Health Insurance Portability and Accountability Act (HIPAA), the Personal Information Protection and Electronic Documents Act (PIPEDA), or the EU General Data Protection Regulation (GDPR).
“Order & Invoice Data”: Any data included in an order or invoice created, transmitted, and/or stored via the Services, including any data entered by End Customers via the Direct Payment Services. This includes any such data not classified as “Customer Data,” for example: items purchased, amounts due or overdue, shipping address and contact information, and any data entered in a free-form or custom field.
“Transaction Data”: When End Customers use our Direct Payment Services to submit a payment, authorize a recurring payment plan or schedule, or otherwise make a purchase from a Merchant, we collect information necessary to process that transaction, that may include your name, address, zip/postal code, email address, phone number, credit card or financial account number, IP address, and any other information necessary to process or authenticate the transaction. We securely store credit card and bank account information you enter via the Direct Payment Services so that it may be used for authorized future one-time transactions or to discharge automated payments as part of recurring payment schedules and plans. In some cases, the combination of data we collect, may be classified as Protected Health Information (PHI/ePHI) under HIPAA. Furthermore, we may collect information about you and your purchase, as well as any Personal Information or demographic data that you provide at the time of purchase, including (without limitation) your email address, contact information, and other information related to the products/services purchased. Transaction Data is also collected when Merchants use the Services to collect payments and enter recurring payment plans and schedules for their End Customers.
“Billing Data”: When Merchants subscribe to our Services or when Merchants incur additional fees as part of utilizing the Services, we collect information about your or your business’ payment methods, such as credit or debit card numbers, bank account numbers, merchant account identifiers, and billing address.
“Support & Inquiry Data”: We collect information that you provide to us, such as when you create an account, submit a support ticket, engage in an online chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Muon Group LLC regarding our Sites and/or Services. We record your contact information and support & inquiry details in our customer relationship management system and support ticketing system.
“Device Data”: When you download and use a Mobile App we may collect certain information automatically, such as the type of mobile device you use, your unique device ID, the IP address of your mobile device, your mobile phone number, your mobile operating system, the type of mobile internet browsers you use, geolocation information and information about the way you use the Mobile App.
“Performance & Log Data”: Information created by your use of our Sites, Services, and Direct Payment Services. For example: your IP address, browser type, operating system, command line information, diagnostic information related to the Sites (i.e. crash activity reports), the referring webpage, pages visited, date, your geolocation, your mobile carrier, your device and application IDs and search terms. Note that depending on the law of your country of residence, your IP address may legally be considered personally identifiable information.
“Cookies”: A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application. In some cases, Cookies and similar automated data collection technologies may be used to collect personal information, or information that becomes personal information if we combine it with other information.
“Other Data”: Any other information that an individual provides to us. For example: survey responses, blog comments, or other communications submitted to Muon Group LLC.
COLLECTION AND PROCESSING:
We collect your Personal Data through our Sites, Services and Direct Payment Services. Our Sites are public, any information that is disclosed on our Sites may appear on search engines, or other publicly available platforms and may be “crawled,” searched and used by unaffiliated third parties. Please do not post any information that you do not want to reveal publicly.
Providing the Services: We process your Personal Data when you sign up for and use our Services with a free or paid account. For example, we use your Contact Data, Profile Data, and Paid Account Data to configure your account and your user credentials, and to communicate with you as it relates to your use of the Services. We use End Customer Data and Order & Invoice Data to enable Merchants to utilize the Services and manage customer relationships and to enable End Customers to do business with Merchants via the Services and Direct Payment Services. We may share this Contact Data, Profile Data, End Customer Data, and Order & Invoice Data with our service providers and partners to the extent necessary to provide you with the Services and Direct Payment Services.
Qualification Diligence: We use Diligence Data collected via registration for a paid account to verify your identity, perform a credit check and qualify you to use Muon Group LLC’s paid Services. We may provide this information to our service providers for them to utilize as part of the process of underwriting you for a payment processing merchant account.
Transaction, Order, and Invoice Processing: We use End Customer Data, Transaction Data and Order & Invoice Data to process transactions, orders, and invoices on behalf of Merchants, including those placed through the Direct Payment Services. End Customer Data and Order & Invoice Data may be used to communicate with an End Customer on behalf of a Merchant regarding a transaction, order, or invoice. In some cases the combination of data we collect may be classified as Protected Health Information (PHI/ePHI) under HIPAA.
Payment Processing: We use Merchant Billing Data to collect fees associated with the Services as applicable. We use vaulted credit card and bank account numbers to process authorized one-time transactions and to automatically process payments as part of recurring subscription payment schedules.
Customer Service: When you contact us through the Sites or Services, including submitting a “contact us” or other online inquiry form, subscribing to the Services, submitting a review, contacting customer support team, utilizing the chat function on our Sites, submitting questions, answers, or comments on a an Answer Board, subscribing to a newsletter or blog, entering a contest, registering for a demo or webinar, completing an online survey or any other means, we may record your Contact Data and your Support & Inquiry Data in our customer relationship management system and use your Personal Data to respond to you. If you provide a mobile phone number to us, you are explicitly granting us permission to send text messages to that number to respond to your request and to contact you at that number via an auto-dialer, which we may do at our discretion.
Marketing: We may use your Personal Data including Contact Data and Support & Inquiry Data to keep you updated about our products and services and send you promotional material about Muon Group LLC and as permitted by applicable law, on behalf of our parent company, affiliates, subsidiaries, joint ventures, or other companies under common control with us (collectively, “Affiliates”) and partner companies. Promotional materials may include marketing communications, online surveys, notifications regarding our events and webinars and those of our Affiliates and partners. If you provide a mobile phone number to us, you are explicitly granting Muon Group LLC permission to send text messages, recorded messages, and/or use an auto-dialer to contact that number for marketing and promotional purposes, which we may do at our discretion. This consent is not a condition of purchasing Muon Group LLC Services. You may opt-out of our marketing communications at any time.
Site Experience: We may use and Profile Data and Device Data to tailor your experience on the Sites, provide content that we think might be of interest, and to display content according to your stated preferences.
Research & Development: We may use Cookies and Performance & Log Data, for functional purposes, to improve the performance and usability of our Sites, and to analyze how users interact with the Services and Direct Payment Services.
Cookies & Similar Tech: When you access the Sites, Services or Direct Payment Services or open one of our HTML emails, we may automatically record Performance & Log Data and Device Data, set Cookies, or use web beacons, pixel tags, click-stream tracking and similar automated data collection technologies. We use this Personal Data for essential and functional purposes including for site administration, to improve the performance and usability of the Sites, Services and Direct Payment Services, and to analyze how users interact with the Sites, Services and Direct Payment Services. On certain portions of our Sites and Services, we may collect Personal Data through these technologies for advertising, remarketing or other similar purposes.
Security & Enforcement: We process your Personal Data to enhance the security of our Sites, Services and Direct Payment Services and to combat spam, malware or other security risks. This may include monitoring your activities on our Sites, Services and Direct Payment Services. Without processing your Personal Data for such purposes, we may not be able to ensure the security of our Sites, Services and Direct Payment Services. We may also process Personal Data to monitor, investigate, prevent and mitigate any alleged or actual prohibited, illicit or illegal activities or violations of our services and agreements with you. We may use your Personal Data to enforce agreements with third parties and collect fees based on your use of our Services.
Additional Processing: If we process Personal Data in connection with your use of the Sites, Services or Direct Payment Services in a way not described in this Policy, this Policy will still apply generally (e.g. with respect to Your Rights and Choices) unless otherwise stated when you provide Personal Data.
SHARING:
Information we collect may be shared with a variety of parties depending upon the purpose for and context in which that information was provided. In all cases where we share Personal Data with third parties, we will use a “minimum necessary” standard to disclose only that information required for satisfying the purpose of or performing the service for which the information is disclosed. We generally transfer Personal Data as follows:
Consent: We will share your Personal Data in accordance with your consent for us to do so.
Merchants: When End Customers make a purchase from a Merchant using our Direct Payment Services, we may share Personal Data with that Merchant except where that disclosure is prohibited by law, regulation or other obligations.
Service Providers: In connection with our general business operations, to enable certain features, and in connection with our other legitimate business interests, we may share your Personal Data with service providers or sub-processors who provide certain services or process data on our behalf. Our contracts with these service providers dictate that they only use your information in connection with the services they perform for us and you consent to our sharing of information with these parties by using our Sites, Services or Direct Payment Services subject to this Policy.
Affiliates: In order to streamline certain business operations, develop products and services that better meet the interests and needs of our customers, and inform our customers about relevant products and services, we may share a Merchant’s or Visitor’s Personal Data with any of our current or future affiliated entities, subsidiaries and parent companies (“Affiliates”). Merchants and Visitors hereby agree to our sharing some or all of your information and Personal Data with our Affiliates. We never share End Customer Data with Affiliates.
Third-Party Partners: When you complete an online inquiry form to which you were referred by a third-party partner, any information collected through the Muon Group LLC hosted online inquiry form may be shared with the referring third party partner. We may share your Personal Data with third parties for marketing or adverting purposes, as permitted by law. For example, when you sign up for a webinar co-hosted by us and a third-party partner, we may share your Personal Data with the third-party partner. Third party partners may use your Personal Data for their own purposes subject to their own privacy policies.
Third-Party Integrated Services: Muon Group LLC provides the ability to integrate the Services with certain third-party accounting and marketing services (“Integrated Services”). When a Merchant establishes a connection with an Integrated Service, Muon Group LLC may share all data in your account with the Integrated Service including data regarding consumer and non-consumer customers and prospects and related Personal Data. Although, Muon Group LLC facilitates the Integrated Services for Merchants, Muon Group LLC does not control the policies or procedures of third parties providing the Integrated Service. Third party providers of Integrated Services may collect, use, and share data and personal information subject to their own policies and procedures. You should consult such third party’s terms and privacy policies for their use of your information. Merchants acknowledge that the use of Integrated Service is at their own risk. Merchants are responsible for ensuring that their use of Integrated Services is compliant with applicable laws. Muon Group LLC may provide Personal Data to Integrated Service providers for their marketing purposes, if you have not opted out of such disclosure.
Business Transactions: Your Personal Data may be processed in the event of a business transaction, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets. For example, Personal Data may be disclosed (subject to confidentiality restrictions) during the due diligence process for a potential transaction or may part of the assets transferred, in such case the acquiring company will possess any rights granted to us under this Policy.
Legal Disclosures: In limited circumstances, we may, without notice to you or your consent, access and disclose your Personal Data, any communications sent or received by you, and any other information that we may have about you to the extent we believe such disclosure is legally required, to prevent or respond to a crime, to investigate violations of our Terms of Service, Buyer Terms or Acceptable Use Policy, or in the vital interests of us or any person or entity. Note, these disclosures may be made to governments that do not ensure the same degree of protection of your Personal Data as your home jurisdiction. We may, in our sole discretion (but without any obligation), object to the disclosure of your Personal Data to such parties.
RETENTION:
We retain Personal Data for so long as necessary to service the purpose(s) for which your Personal Data was processed and for a reasonable time thereafter, or as necessary to comply with our legal obligations, to resolve disputes or enforce our agreements. While retention requirements can vary by jurisdiction, we generally apply the retention periods noted below:
Services Usage: We will retain Personal Data for as long as a Merchant remains an active user of our Services and for a reasonable time thereafter, to serve the purpose(s) for which the Personal Data was processed. We may store any information about your activity on our Services, including Contact Data, Profile Data, Paid Account Data, Diligence Data, Order & Invoice Data, Transaction Data, Billing Data, Support & Inquiry Data, and any Other Data created, posted or shared by you while using our free or paid Services for as long as we deem it necessary or until you provide specific instructions to delete it, which may be indefinitely, or where a valid business reason exists for such storage such as retaining a comprehensive transaction history, maintaining the integrity of our systems and logs or for the establishment or defense of legal claims, audit and crime prevention purposes.
End Customer Data: We may store on behalf of Merchants, for as long as a valid business reason exists, which may be indefinitely, any Personal Information, including but not limited to credit card and other financial account information, transaction information, and Protected Health Information (PHI/ePHI), collected about an End Customer or other individual, whether entered directly into our systems by the End Customer via our Direct Payment Services, or whether entered by an authorized Merchant via the Services.
Note that Merchants control any consumer data we collect and process on their behalf, whether that Personal Data is entered by a consumer End Customer via the Direct Payment Services or whether it is entered by a Merchant via the Services, and it is up to the Merchant to determine how long they will store their customers’ Personal Information in our systems.
Site Activity: We may store any information about your activity on our Sites or any Other Data created, posted or shared by you on our Sites for as long as we deem it necessary or until you provide specific instructions to delete it, which may be indefinitely, or where a valid business reason exists for such storage such as maintaining the integrity of our systems and logs or for the establishment or defense of legal claims, audit and crime prevention purposes.
Marketing: We store information used for marketing purposes indefinitely until you unsubscribe or provide specific instructions to delete it. When you unsubscribe from marketing communications, we add your contact information to our suppression list to ensure we respect your unsubscribe request.
Cookie Data: We retain any information collected via cookies, clear gifs, flash cookies, webpage counters and other technical or analytics tools up to one year from the expiry of the cookie or date of collection. Cookies owned by third parties may have other retention periods.
Covered Entities: Upon termination of a contract with a Covered Entity, as defined by HIPAA, we will remove ePHI stored in our systems on behalf of that Covered Entity where required by applicable law or the Business Associate Agreement with the Covered Entity, any ePHI that we continue to maintain, will be stored and protected per the terms of our Business Associate Agreement with the Covered Entity.
YOUR RIGHTS AND CHOICES:
Rights:
Merchants and Visitors with whom Muon Group LLC has a data controller relationship have the following rights in relation to your Personal Data, in each case to the extent required/permitted under applicable law, and subject to our rights to limit or deny access or disclosure under applicable law.
End Customers and other consumers who do business with Merchants utilizing Muon Group LLC Services must contact the Merchant(s) utilizing Muon Group LLC Services or Direct Payment Services to exercise these rights. End Customers can request that the Merchant provide you with access to the Personal Data Muon Group LLC stores on its behalf, that it make changes to that Personal Data, and/or that the Personal Data be deleted from Muon Group LLC systems. Muon Group LLC cannot honor such requests directly from End Customers but will assist Merchants with honoring them.
Access: Merchants and Visitors with whom Muon Group LLC has a data controller relationship, may request a list of your Personal Data that we process by submitting an official request in writing via email to address provided below.
Rectification: Merchants and Visitors with whom Muon Group LLC has a data controller relationship may correct any Personal Data that we hold about you by emailing us at the address provided below and indicating both the inaccurate and corrected information. Merchants may also login to your Muon Group LLC user account and modify your Personal Data.
Erasure: Merchants and Visitors with whom Muon Group LLC has a data controller relationship may request that we delete your Personal Data from our systems once per year by making an official request in writing via email to the address provided below and indicating the specific information you would like permanently deleted from our systems. Note that Merchants who request removal of their Personal Data will no longer have access to any existing Muon Group LLC account and will not be able to use any Muon Group LLC product or service. Muon Group LLC reserves the right to retain certain account information for its recordkeeping or compliance purposes.
Merchants may also login to their Muon Group LLC user account and delete any Profile Data, Contact Data or End Customer Data to which they have access. However to ensure that Personal Data is completely removed from our systems, you must submit an official request in writing to Muon Group LLC at the address provided below, as using a system delete function may merely restrict viewing that data from any system interface and prevent utilizing that data for any system function rather than permanently deleting it.
Data Export: Merchants and Visitors may request a copy of your Personal Data in a common portable format of our choice by submitting an official request in writing via email to the address provided below.
We may require that you provide additional Personal Data to exercise these rights, e.g. information necessary to prove your identity. We also reserve the right to retain this additional information for our recordkeeping or compliance purposes.
Choices:
It is possible for you to access and use the Sites without providing any Personal Data, but you may not be able to access certain features or view certain content and some portions of the Sites may not function properly. You must provide Personal Data in order to utilize the Services and Direct Payment Services. You have the following choices regarding Personal Data we process:
Consent: If you consent to processing you may withdraw your consent at any time to the extent required by law.
Cancellation: Merchants may cancel their Muon Group LLC accounts by contacting us using the contact information provided below.
Opt-Out: You may opt-out of all information collection from your mobile device by uninstalling the Mobile App. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
You may opt-out of receiving marketing communications from us by following the opt-out instructions included in such communications. Any communications from us that are not service-related or transactional in nature will offer you an “unsubscribe” option. To the extent required by law, you may choose to opt-out of sharing Personal Data with third parties.
Cookies: If you do not want information collected through the use of cookies or similar technologies, you can manage/deny cookies (and certain technologies) using your browser’s settings menu or by using a variety of tools.
- You can visit the Google Ads Settings page here.
- You can use the Google Analytics Opt Out Browser add on.
- Digital Advertising Alliance’s opt-out page here allows you to opt out from receiving third party advertiser cookies.
- You can visit the Network Advertising Initiative opt-out page here.
- You can control Facebook’s use of interest-based ads through your Facebook account settings or can visit the customer support page here.
- To learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org.
As there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CALIFORNIA PRIVACY RIGHTS:
This section only applies to Merchant and Visitor users of our Sites, Services and Direct Payment Services, with which we have a data controller relationship and that are residents of the State of California at the time of data collection. Rights in this section are in addition to the rights set forth above. California residents have certain additional rights subject to the California Consumer Privacy Act of 2018 (“CCPA”). Any residents of the State of California with whom Muon Group LLC has a data processor relationship (End Customers) must contact the Merchant(s) utilizing Muon Group LLC Services or Direct Payment Services to exercise these rights. Muon Group LLC cannot honor such requests directly from End Customers or other consumers but will assist Merchants with honoring them.
Consumer Information collected through the Sites and Services is collected for our use and/or the use of the Merchant identified at the collection point and is not transferred to any third party for valuable consideration. However, if you are a California resident, you may send us specific instructions not to sell your personal information now or in the future. Such requests can be made via phone, email or in writing to the contact information provided below.
Access: You may request a list of your Personal Data that we process by submitting an official request in writing via email to address provided below.
Rectification: You may correct any Personal Data that we hold about you by emailing us at the address provided below and indicating both the inaccurate and corrected information. Merchants may also make changes to Personal Data by logging into your Muon Group LLC account.
Erasure: You may request that we delete your Personal Data from our systems that: is no longer necessary in relation to the purposes for which it was collected or otherwise processed; was collected in relation to processing that you previously consented to but later withdrew such consent; or was collected in relation to processing activities to which you object and there are no overriding legitimate grounds for our processing.
Data Export: You may request a copy of your Personal Data in a common portable format of our choice by submitting an official request in writing via email to the address provided below.
Third Parties: California law provides you have the right to receive the following information: the categories of information we disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year; and the names and addresses of third parties that received such information or, if the nature of their business cannot be determined from the name, examples of the products or services marketed. You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make this request by emailing us at the address provided below.
California residents have the right to exercise the privacy rights in this section twice within any 12-month period under the CCPA by contacting Muon Group LLC at the contact information provided below. California residents may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. Any request subject to CCPA is subject to an identification and residency verification process. We will not fulfill any CCPA request unless we have received sufficient information for us to verify the requestor is properly authorized to make such request and the request provides sufficient detail for us to properly understand, evaluate and respond.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA: we will not deny you goods or services; charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; provide you a different level or quality of good or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
SECURITY:
Muon Group LLC has security measures in place designed to protect against the loss, misuse and alteration of the information under our control, as described in our security page. We protect your Personal Data by maintaining physical, technical and procedural safeguards to protect the confidentiality and security of your Personal Data. Such safeguards include use of secured socket layers (“SSL”), firewalls, data encryption, enforcing physical access controls to our buildings and files, and limiting access to Personal Data only to those employees, agents or third parties who need to know that information in order to process it for us. We are also a Level 1 PCI-DSS certified service provider and adhere to all NACHA rules for security of ACH data and transactions. Where a third party stores, processes or transmits End Customer cardholder data, it is contractually required to maintain industry-standard security controls and maintain Payment Card Industry (PCI DSS) Compliance as a Level 1 Service provider, however, we do not have control over and will not be liable for third parties’ security processes.
You are also responsible for keeping your Personal Data confidential and secure. You should choose a password that is complex (e.g., special characters and numbers, sufficient length, etc.) and keep your password confidential. Do not leave your device unlocked so that other individuals may access your device or account. Muon Group LLC is not in control of your Internet or wireless connection or the devices you use to log into the Services or Direct Payment Services, so you should make sure you trust the devices and connections you use for access. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites or the Services or Direct Payment Services. If you believe that you have experienced unauthorized access or use of your account, please contact us immediately at Cs@muonintl.com.
MINORS:
Our services are neither directed at nor intended for direct use by individuals under the age of 18 or the age of majority in the jurisdiction where they reside. Further we do not intentionally gather information about such individuals. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Sites, Services, or Direct Payment Services if you are not the age of majority in your jurisdiction unless you have the consent of your parent or guardian.
INTERNATIONAL TRANSFERS:
Muon Group LLC operates in the United States. If you are accessing the Sites, Services, or Direct Payment Services from outside the United States, your Personal Data may be transferred to, stored, or processed in the United States and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective those in your jurisdiction. Some information may also be stored locally on devices you use to interact with our Sites, Services or Direct Payment Services. By accessing our Sites, Services, and Direct Payment Services, you understand and consent to the transfer of your information to the United States and to those third parties with whom we share it as described in this Policy. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use our Sites, Services, or Direct Payment Services.
Please note, Muon Group LLC acts as a data processor on behalf of its Merchants and Merchants are responsible for obtaining your consent relating to the collection, use, transfer and other processing of your Personal Data. Merchants may provide additional notices to you providing additional limitations or permissions with respect to our processing of your Personal Data in order to comply with applicable law.
EU-U.S. Privacy Shield
Muon Group LLC complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries and the United Kingdom. Muon Group LLC has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. Furthermore, we require third party recipients of EU and UK citizens’ Personal Data to agree to respect these principles, and we accept liability for third parties’ processing of EU and UK citizens’ data to the extent required by law.
If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov. You may view the list of Privacy Shield companies here.
We encourage users to contact us if you have any concerns about our compliance with this Privacy Policy and the Privacy Shield Framework. In compliance with the EU-U.S. Privacy Shield Principles, Muon Group LLC commits to resolve complaints about your privacy and our collection or use of your Personal Data. European Union and United Kingdom individuals with inquiries or complaints regarding this Privacy Policy should first contact Muon Group LLC at the address below. We will respond to complaints from EU and UK citizens within 45 days.
Muon Group LLC has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.
Under certain circumstances, these dispute resolution processes may result in your ability to invoke binding arbitration. As a U.S. company, we are also subject to the investigatory and enforcement power of the FTC regarding our compliance with the Privacy Shield Framework and this Privacy Policy, and users may direct complaints to the FTC in the event the dispute resolution processes described above is unsatisfactory.
You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.
Rights for Residents of the European Economic Area (“EEA”) and UNITED KINGDOM (“uk”)
With respect to EU and UK Personal Data (as defined in our Terms of Service and Buyer Terms), Muon Group LLC (i) processes Personal Data provided in connection with a payment processed by Muon Group LLC as necessary to complete a contract or transaction requested by the data subject, and for the legitimate interests of Muon Group LLC and its Merchants, specifically in relation to fraud prevention, identity theft protection, and other security measures, and for internal/administrative purposes; (ii) may process Personal Information on behalf of the Merchant relating to an EU /UK consumer’s use and interactions with the Merchant’s products and services as offered via the Services and Direct Payment Services; and (iii) processes Personal Data from automatic website collection (e.g. IP addresses), cookies and similar tracking technologies only in the case of essential and functional cookies and IP addresses which are processed for Muon Group LLC’s legitimate interests in analyzing, improving and administering the Service, e.g. by delivering a web page or analyzing aggregate web traffic to our Sites.
Muon Group LLC only provides Services to United States based Merchants. However, these Merchants may utilize our Services and deploy our Direct Payment Services such that they are collecting information from EEA/UK residents. In such cases Muon Group LLC is acting as a data processor and storing Personal Data on behalf of these Merchants. If you are located in the EEA/UK and utilize our Direct Payment Services, your Personal Data is processed by Muon Group LLC and transferred to our servers and the servers of our service providers located in the United States. In order to ensure that your information is protected when transferred out of the EEA/UK, Muon Group LLC relies on the EU-U.S. Privacy Shield (described in more detail above), Data Processing Agreements, and Standard Contractual Clauses, as well as agreements with our various third party service providers that may process your information on behalf of Muon Group LLC
If you are located in the EEA/UK, you have certain rights under European/United Kingdom law with respect to your personal data, including the right to request access to, correct, amend, delete, port to another service provider, or object to certain uses of your personal data. You can learn more about these rights from www.knowyourprivacyrights.org.
If you are a Merchant using or a Visitor to Muon Group LLC Sites and/or Services and wish to exercise these rights, please reach out to us using the contact information below. If you are a customer or End Customer of a Merchant who uses Muon Group LLC platform and wish to exercise these rights, please contact the Merchants you interacted with directly — we serve as a data processor on their behalf, and can only forward your request to them to allow them to respond.
If you are unhappy with the response that you receive from us we hope that you would contact us to resolve the issue but you also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction at any time.
Additionally, if you are located in the EEA/UK, note that we are generally processing your information on behalf of a Merchant in order to fulfill contracts they might have with you (for example if you make an order through the Direct Payment Services), unless we are required by law to obtain your consent for a particular processing operation. In particular, we process your personal data to pursue the following legitimate interests, either for ourselves, our merchants, or other third parties (including our merchants’ customers):
- To provide Merchants, End Customers and others with our services and applications;
- To prevent risk and fraud on our platform;
- To provide communications on behalf of Merchants;
- To provide reporting and analytics;
- To help Merchants find and integrate with Integrate Services;
- To provide troubleshooting, support services, or to answer questions;
- To test out features or additional services; and
- To improve our services, applications, and websites.
When we process Personal Data to pursue these legitimate interests, we do so where we believe the nature of the processing, the information being processed, and the technical and organizational measures employed to protect that information can help mitigate the risks to the data subject. However, though we undertake to preserve the confidentiality of all information you provide to us, Muon Group LLC cannot be responsible for ensuring the security, accuracy, or privacy of your data once it leaves our environments (as directed by Merchants utilizing the Services).
CONTACT INFORMATION:
Muon Group LLC
City of Wilmington
919 North Market Street, Suite 950, 19801
Email: Cs@muonintl.com
Phone: <Phone no.>